Shipping

Service Cost Estimated delivery
within europe 10 Eur 3 – 4 days – if on stock
outside europe 20 Eur 6 -10 days- if on stock

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with UPS and requires a signature upon delivery. UPS usually opera- tes between 9am – 6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Switzerland

All product prices are displayed, exclusive of all taxes and duties as well as German vat. Orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.

Important information

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, Altendorfer Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your or- der, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance

Altendorfer Studios insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Altendorfer Studios.

Cookies

Cookies are used on the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your
browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

Payment

Payments including shipping fees are accepted via direct bank transfer or Paypal. In the event that ordered goods are not available at present, any amounts credited in advance will be refunded immediately.

These payments are accepted

Paypal
You can choose to pay via your already registered PayPal account.

Online banking
Pay by using direct online transfer from your bank account.

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