General privacy policy

This website is managed by Altendorfer Studios (hereinafter referred to as Altendorfer Studios or we). Altendorfer Studios is registered in Germany. Altendorfer Studios recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with Altendorfer Studios or use our online store you give us your consent to process and use such submitted personal data in accordance with this privacy policy and Terms of Use (found here: [insert link to Terms and Conditions]). This privacy policy applies to all protected personal information collected, maintained or used by Altendorfer Studios.

What information does Altendorfer Studios collect?

Altendorfer Studios collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track ip addresses so we can improve our services and enhance your Altendorfer Studios experience. In addition, Altendorfer Studios collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers from our affiliated companies and, on occasion, from unrelated third parties. Altendorfer Studios does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

 How does Altendorfer Studios use the information you provide?

If you give us your personal information, at one of our stores or online, then with your consent, Altendorfer Studios will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address to us in any way for that purpose. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation Altendorfer Studios and Altendorfer Studios Retail, to help us improve our site design and your online and in- store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

How we protect information

We implement security measures designed to protect your information from unauthorized access. However, while we take all reasonable steps to protect your personal information you accept that these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

Does Altendorfer Studios share your information with others?

Altendorfer Studios does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any Altendorfer Studios entity. In general, the Personal Information you provide to us is used to help us communicate with you. We use Personal Information to contact you in response to questions, solicit feedback from you, provide technical support, and inform you about promotional offers. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Altendorfer Studios contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Altendorfer Studios behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Altendorfer Studios is acquired by another entity or is merged or consolidated, information about Altendorfer Studios customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Accuracy and retention of data

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from Altendorfer Studios marketing list at any time by contacting us by email customercare@altendorfer-studios.com or mailing address listed below. If you are registered with Altendorfer Studios on our website and would like to prevent us from contacting you for marketing purposes, please click on the unsubscribe link in any of our newsletters or write an email to customercare@altendorfer-studios.com

About cookies

Cookies are pieces of information a web site can send to your computer’s browser for record-keeping purposes. COOKIES DO NOT ENABLE US TO IDENTIFY YOU. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Children`s privacy

Altendorfer Studios does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

Legal purchase age

If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on altendorfer-studios.com or any other website related to Altendorfer Studios.

Acceptance of privacy and modifications

By accessing and using the Altendorfer Studios website (including purchasing items through our website), or submitting a personal information at  any other Altendorfer Studios outlet, you consent to our collection, use and disclosure of your information as described in this privacy policy. Altendorfer Studios reserves the right occasionally to make changes to its privacy policy or practices. The updated policy will be posted on our website, and thus we encourage you to therefore periodically check the Site to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Online dispute resolution

If there are any disputes please don`t hesitate to contact us and we will try to find a solution however we have to indicate that by law regulation (EU) Nr. 524/2013 you have the right to contact the ODR to resolve your online shopping disputes via that Link

Online dispute resolution

Contact us

If you have any comments or questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to shop@altendorfer-studios.com.

Terms of use

These terms apply to all users of the domains altendorfer-studios.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with Altendorfer Studios GmbH (henceforth: Altendorfer Studios; may be referred to as ’us’) and visits to the site. Altendorfer Studios reserves the right to update and modify these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.

 

Disclaimer

products as presented on the website can be out of stock or unavailable for other reasons or vary in price in individual cases at the time of your order. In the event that an item is unavailable, Altendorfer Studios will contact you shortly by phone or by e-mail. Altendorfer Studios cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Altendorfer Studios may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Altendorfer Studios will give you the option of placing a new order with the correct price or canceling your order. Altendorfer Studios, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically canceled. Part of the services mediated through the site are maintained by outside organizations. In situations where Altendorfer Studios acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Altendorfer Studios cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Altendorfer Studios cannot guarantee problem free, uninterrupted, and secure access to the site.

 

Ownership of Content

Copyright in the documents provided in this site (including, without limitation, the trade marks of Altendorfer Studios, including, but not limited to, written content, interface design and layout, photographs, graphics, images, illustrations, marks, logos, sound or video clips, software code and animation, are an exclusive property of Altendorfer Studios and are protected by the Intellectual and Industrial Property Laws. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Altendorfer Studios. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. If you would like to request permission to use any of the Content on the Site, please contact us at customercare@altendorfer-studios.com.
For press inquiries, please enter our press room.

 

Trademarks

Our trademarks include (amongst others) the Altendorfer Studios name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

 

Security

Altendorfer Studios uses the security software SSL the industry standard in transferring information to process your orders to prevent malpractice or deception or copying of credit card information during the purchase process. Altendorfer Studios web shop uses  (SSL) Certificates, which secures communications by encrypting all data to and from the site For security reasons, we do not store any payment information in our database.

 

Resale Policy

You may purchase products on altendorfer-studios.com for personal use only and not for resale.  By placing an order on altendorfer-studios.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions.  We reserve the right to refuse orders for any reason without explanation.

 

Privacy policy

We are committed to protecting your personal information saved at the site with the most utmost care. We do not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any Altendorfer Studios entity. In general, the Personal Information you provide to us is used to help us communicate with you and provide the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from Altendorfer Studios. If you wish to end your Altendorfer Studios subscription, you may make the changes in your account settings or send an email to customercare@altendorfer-studios.com. State your name and email address and a short description of the matter in the email message. You have the right to review your information on file at any time. This can be accessed by  emailing customercare@altendorfer-studios.com. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Altendorfer Studios reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

 

Cookies

Cookies are used on the site to enable us to retrieve user details and improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.

 

Links to this website

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware and evaluate the security and trustworthiness of any other site connected. We can not be held responsible for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

 

Colors

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

 

Violation of rules

Altendorfer Studios reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

 

Force Majeure

In case of Force Majeure, Altendorfer Studios’s obligations will be suspended. Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural or any other natural or man made eventuality outside of our control. Under such circumstances, Altendorfer Studios will attempt to resolve all issues in a timely manner.

 

Governing law

These terms of use are complied in accordance with German law and the German courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Germany and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

 

Order Policy

We reserve the right to limit the quantities of Altendorfer Studios products that we supply, and/or to refuse any order that is unusual or placed in bad faith.

 

Last Updated: 24. Nov 2016